Legal & Things You Should Know

The information contained and accessed on this site is provided by Financial Information Service for general guidance and is intended to offer the user general information of interest, current at the time of first publication.

Third party Links are provided as a convenience to our user. Financial Information Service does not control and is not responsible for any of these sites or their content.

 

Privacy Policy

Financial Information Service is committed to maintaining the privacy and confidentiality of your personal information. Any such information that we collect about you will not be released to any third party.

 

Things you should know

Information on this website does not take into account your objectives, financial situation or needs. Before acting on any information, you should consider whether it is right for you. You should read all relevant Product Disclosure Statements or other disclosure documents before making a decision.

Financial Information Service Pty Ltd (FIS) holds an Australian Financial Services Licence No.343639.

By accessing this website you acknowledge receipt of the relevant Financial Services Guide (include link here). Neither FIS nor any of its directors, employees and associates guarantee the security of this website, gives any warranty of reliability or accuracy nor accepts any responsibility arising in any other way including by reason of negligence for, errors in, or omissions from, the information on this website and does not accept any liability for any loss or damage, however caused, as a result of any person relying on any information on the website or being unable to access this website. This disclaimer is subject to any applicable contrary provisions of the Australian Securities and Investments Commission Act and Trade Practices Act.

This website does not provide superannuation, life insurance or financial planning advice. The information contained or otherwise implied within this section of the website has been provided in good faith and is deemed by the sender to be reliable and accurate. The contents do not constitute superannuation, life insurance or financial planning advice and should not be relied upon as such. The information provided is general in nature. Formal superannuation, life insurance or financial planning advice should be sought in particular matters. FIS and its directors, staff and associates, however accepts no liability in respect of this information and any person acting solely on the information contained within does so entirely at their own risk.

 

What should I do if I have a complaint?

  1. FIS holds and Australian Financial Services Licence (no. 343639) and is a member of the Financial Ombudsman Service
  2. Please contact Benjamin Crabbe Managing Director of FIS if you have a complaint. Please phone on  1300 658 633 or put your complaint in writing and send it to Financial Information Service Pty Ltd, Level 5, 241 Commonwealth Street, Surry Hills, NSW, 2010. We will aim to resolve your complaint within a 30 day period.
  3. If the complaint can’t be resolved to your satisfaction, you have the right to refer the matter to FOS. FOS can be contacted on 1300 780 808 , or by email info@fos.org.auor by mail at GPO Box 3, Melbourne, Victoria 3001.
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